Everyone can see how you handled it professionally. Other trolls will know they don't have to mess with your brand. [Tweet " You can't control what trolls say, but you can control how you buy email list respond to them. 7. Don't take the bait This is similar to ignoring them. If they're trying to be funny, your response may be just what they need for their pending move. If you don't answer them, there's no joke. If you respond to them, stay calm with the strategies and for the reasons that we have already explained to you.